Testimonials

For almost 15 years the Fusion Line of Integrated Solutions have helped business grow and compete in an ever changing market. Many of them have been kind enough to comment on their experiences. Please read below on how Fusion has helped companies like you grow. Take a look at what customers have said over the years by clicking here.

Customers Rave About our Features

  • Fusion was the only system we found that would do everything we needed it to do.” – HK, NAIB
  • “With Fusion we found that we didn’t have to just settle for something less.” – TF
  • “As a high volume, multi-user, multi-location environment, we wanted a system that was user friendly. We also wanted a system that enabled dual cash drawer support, and had the ability to set security levels for users and functions. Fusion met all of our needs – it was the obvious choice.” – KG, Operations Manager
  • “The bottom line is your product works as advertised; you can’t ask for more than that.” – ML, Owner
  • “In addition to the retail group being pleased with the front end, the accounting and IS departments have been equally pleased with the application from their point of view.” – TW, Senior Accountant, Alabama
  • “I look forward to our continued association with such a quality organization.” – JM, Store Manager, Texas
  • “I highly recommend Fusion to any business seeking to overcome the challenges of inventory and sales management.” – JSC, President and CEO
  • “Our efficiency and accuracy as it relates to Sales, Cash Management, Accounts Receivable and Inventory Control has increased dramatically as a result of the integration.“ – PV, CPA
  • “The time and manpower needed to complete both full and partial physical counts has been cut in half and the resulting information is more accurate!” – JM, VP & CIO, Texas
  • “It is mission critical to identify, service, and track Club member and guest usage through the POS front-end. Information exchange with the accounting system must be accurate and timely. We operate four POS terminals in two buildings, which are connected.” – PV, CPA
  • “We can reprint receipts, run register reports during the day, customize tender types, accept payments on account, and the list goes on. We didn’t have to adjust to a new way of selling! – TF, Director of Finance
  • “Fusion is providing sales and inventory information that can be used by corporate as well as retail management…. Fusion was an excellent solution to the retail needs of a rapidly growing store.” – MC, Store Manager, Maryland

Customers Rave About Our Award Winning Support

  • “Your Customer Service and Technical Support continue to exceed my expectations.” – TW, Alabama
  • “The support is the way it should be…. I do not have to “press 1 for technical support” or “remain on the line for the next available representative.“ – PV, CPA
  • “I am always skeptical when converting to a new software application, especially when it is as important as the point of sale, but the support we received… made the transition unbelievably painless.” – PG, Grand Caymans
  • “I have used several software systems in various businesses, yet I have rarely found a company more willing to go the “extra mile” for its customers.” – SS, Controller
  • “They’ always are available for us. If we didn’t know better, we would think we were their only customer. – TL Director Retail Operations
  • “The absolute best I’ve worked with in 15 years of IS support and management. I look forward to our continued association with such a quality organization.” – JM, Texas
  • “With Fusion we found that we didn’t have to just settle for something less.” – TF
  • “The system is extremely user friendly, the store managers/employees could not be happier, and the support team is fantastic.” – TL, Director of Retail Operations
  • “Our’ old POS system had conflicts with other software programs, would crash, would not allow us to read bar codes and was sending inaccurate data to our Platinum accounting software…. when we turned to our old POS provider for help, they would often blame the issues on everything but their software. We were left on our own to solve any problems that arose.“ – ML Controller
  • “In every instance your staff was courteous, professional and very helpful.” – JM
  • “So, if you find yourself in need of a software solutions provider with solid Q & A and support I recommend Fusion”. – DS, IS Director, Texas
  • “Our relationship with Fusion is a very pleasant one because of their genuine concern, knowledge, and professional attitude. Their main concern – at all levels – is that we have a system that fits our needs.” – MG, Comptroller, Ontario
  • “Since going live, the quality of service that we received… has continued at the same level of excellence. Any issues that we have had have been resolved in a timely manner. There is no better compliment than that for a software provider.” – HK, Maryland
  • “We have not had one “hang” or crash since the inception of installation in March 1999. The few problems we encountered were either due to operator error or catastrophic circumstances (power outages). And every time I brought up an operator error issue your group took steps every time to minimize the occurrence of these types of errors in the future. It just runs, quickly and efficiently.” – TW, Senior Accountant, Alabama

Customers Rave About Easy Implementations

  • “This system was easy to learn, easy to use and fast. We did not understand those terms with our past system.” – KS, VP Operations
  • “Our migration from our old POS system to Fusion was accomplished without one moment of downtime (considering we operate 7 days a week, this is very impressive). – PV, CPA
  • “The conversion to Fusion was complete in three days, a period during which a complete store inventory was taken and all Sales Associates were trained. The summer months are our busiest, yet Fusion handled our high transaction days without any hold-ups or adverse effects on customer service.” – MC, Store Manager, Maryland
  • “The implementation team from Fusion was one of the best that I have ever worked with.” – HK, Maryland
  • “Since we are an independent electronics store the majority of our annual sales are made from the month of November to January. So here we were, in October requesting an immediate install…. what could have very easily been a disaster, actually turned in to a successful installation.” – MG, Comptroller, Ontario
  • “When they have upgrades to Fusion they schedule the upgrade for the time and date that will ensure our point of sale is not down during working hours.” – CM, Office Manager, North Carolina

Customers Rave About Our Ease of Use

  • “It is quick and user friendly.” – TW, Senior Accountant, Alabama
  • “Fusion has been so easy to use that we were able to train five cashiers in less than half an hour. – ML Controller
  • “This system was easy to learn, easy to use and fast. We did not understand those terms with our past system.” – KS, VP Operations
  • “The system is extremely user friendly, the store managers/employees could not be happier, and the support team is fantastic.” – TL, Director – Retail Operations
  • “A friendly user interface that required a minimum of training.” – TF, Director of Finance
  • “The quality of product is so vastly superior to what we had previously been afflicted by other suppliers.” – KN, Manager
  • “Our sales clerks, who are some of the hardest people to please, have made comments like ‘This system is really quick and easy.’ and ‘Now I don’t have to question the system.’ Thank you for making Fusion such a reliable and easy to use product.” – PG, Grand Caymans
  • “I am writing to tell you how much I appreciate the easy-to-use reliable point-of-sale solution…. I wholeheartedly recommend your organization to other businesses without reservation.” – ML Controller

Customers Rave About Our Integration

  • “The system has been running extremely well and the ‘Accounting System Interface’ has been solid…. we are extremely happy with our partnership with Fusion.” – – MG, Comptroller, Ontario
  • “The point of sale system that we were utilizing had many severe problems. We could not interface to our accounting package. In fact ALL sales had to be manually entered into the accounting system…. today, things are totally different.” – HK, Maryland
  • “Fusion is providing sales and inventory information that can be used by corporate as well as retail management…. Fusion was an excellent solution to the retail needs of a rapidly growing store.” – MC, Store Manager, Maryland
  • “We had been struggling with taking accurate inventory counts and translating that information to our “accounting system.” Fusion has provided us with exactly what we needed to make this process efficient and dependable. The time and manpower needed to complete both full and partial physical counts has been cut in half and the resulting information is more accurate!” – JM, VP & CIO, Texas
  • “We also are very happy with the Fusion Administration module including the Security Manager. This piece makes adding users, modifying permissions, generating reports, updating register info and importing register data into ‘our accounting system’ a breeze. It is quick and user friendly. In addition to these, the Fusion Cash Room has completed the circle of information processing by incorporating the cash processing and importing of this data directly into the Premier Ledger module of ‘our accounting system.’ It sure is nice to be able to depend on the accuracy of information being imported into our financial statements; especially considering the volume of transactions we are processing… on 19 registers in 5 locations“ – TW, Senior Accountant, Alabama

If you would like more information on the Fusion Line of Integrated Solutions please contact Point Solutions today.